Rental guests
Managed Home owners
Fractional Owners

Your health and well-being are of the utmost importance to us. Every day we are receiving new updates of the impact of COVID-19 and how it is impacting our community and our business. During this uncertain time, we hope to instill confidence in our travelers and provide flexibility while many other variables remain a mystery. Through all of this, we hope that we will continue to foster more unity, kindness, and peace in a world that feels chaotic.

Internally we are working with our COVID-19 Response Team, to proactively protect our team members and rental guests. We are also staying abreast the latest information from the CDC and WHO to navigate our next steps forward in a constantly changing environment. By implementing additional cleaning measures and business protocols, we will continue doing our part to keep everyone healthy.

As of March 19th, 2020 there is an indefinite Global Health Advisory – Do Not Travel for those traveling internationally. Please see the policy from the US Department of State: Global Health Advisory. We will stay abreast of the dramatically changing environment and will assist our travelers as best as we can.

Cleaning Protocol:

  • Disinfecting hard surfaces including but not limited to kitchen countertops, bathroom surfaces, and handrails
  • Washing all linens and soft surfaces
  • Opening windows to allow for circulation

Below are the specific policies that we are abiding by currently, these are subject to change. If you have any further questions, please feel free to reach out.

Additional resources:

CDC: https://www.cdc.gov/coronavirus/2019-ncov/index.html
WHO: https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Stay well,

The Team at Elite Destination Homes

Rental Guests

For our travelers, we have loosened our cancellation policy to accommodate for the uncertain circumstances related to COVID-19. The policies are subject to change based on the most recent information and turn of events.

Updated Rental Policy:

As of March 17th, for all guests checking in now until May 31st, we will work with you to refund or re-book your stay with a rental credit valid for one year from your check in date. This policy may vary slightly depending on the home to which you are traveling.

For our guests, refunds will be eligible if the cancellations are related to COVID-19, below are some examples, but not limited to:

  1. The guest’s country of origin has been determined to be a COVID-19 risk, therefore the destination in which your vacation rental is located will deny these travelers entry.
  2. The CDC has issued a level 3 or higher warning to your destination; this elevated level means: do not travel.
  3. The airlines have canceled flights from the guest’s home country to your vacation rental destination.

Please note: due to the unprecedented volume of travel disruptions, refunds may take from 15 to 30 days to be applied to your account as they are processed through the banking system.

Temporary 30 Day Cancellation Policy:

We understand that travel is uncertain right now, so in order to provide more flexibility we have extended a 30 Day Cancellation Policy.

For guests checking in March 2020 to September 30th, 2020, cancellations will now be accepted within 30 days of the check in date. For those who have previously booked, this policy now overrides the prior 60 Day policy.

**Lions Gate Estate, Villa Vidi Vici, and Forge Lake Lodge will be honoring a 60-day cancellation policy instead of a 30-day policy.

Managed Home Owners

For our travelers, we have loosened our cancellation policy to accommodate for the uncertain circumstances related to COVID-19. The policies are subject to change based on the most recent information and turn of events.

Updated Rental Policy:

As of March 17th, for all guests checking in now until May 31st, we will work with the guest to refund or re-book the stay with a rental credit valid for one year from the check in date.

Fractional Owners

We will happily re-book your travels for anyone staying in March, April, and May 2020. We will reevaluate as this story unfolds and will keep this page updated throughout.

Update to our 90 Day Fractional Owner Policy:

If your destination city is open and travel is permitted for international travelers, you may cancel up to 30 days prior to your stay without being charged through December 31st, 2020. Effective January 1st, 2021 our 90 day cancellation will be back in effect.