Policies
Turks & Caicos
Mexico
Paris

Your health and well-being are of the utmost importance to us. Every day we are receiving new updates of the impact of COVID-19 and how it is impacting our community and our business. During this uncertain time, we hope to instill confidence in our travelers and provide flexibility while many other variables remain a mystery. Through all of this, we hope that we will continue to foster more unity, kindness, and peace in a world that feels chaotic.

Internally we are working with our COVID-19 Response Team, to proactively protect our team members and rental guests. We are also staying abreast the latest information from the CDC and WHO to navigate our next steps forward in a constantly changing environment. By implementing additional cleaning measures and business protocols, we will continue doing our part to keep everyone healthy.

We will stay abreast of the dramatically changing environment and will assist our travelers as best as we can.

Cleaning Protocol:

  • Disinfecting hard surfaces including but not limited to kitchen countertops, bathroom surfaces, and handrails
  • Washing all linens and soft surfaces
  • Opening windows to allow for circulation

Below are the specific policies that we are abiding by currently, these are subject to change. If you have any further questions, please feel free to reach out.

Additional resources:

CDC International Travel and Testing: https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html

CDC General Information: https://www.cdc.gov/coronavirus/2019-ncov/index.html

WHO: https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Stay well,

The Team at Elite Destination Homes

Rental Guests

For our travelers, we are currently offering our 60 day cancellation policy. If your contract states that you booked under the 30 day policy that contract is valid. If there should be a resurgence of Covid-19 we will reevaluate our policy at that time.

Refunds will be considered if the cancellations are related to COVID-19, below are some examples, but not limited to:

  1. The guest’s country of origin has been determined to be a COVID-19 risk, therefore the destination in which your vacation rental is located will deny these travelers entry.
  2. The airlines have canceled flights from the guest’s home country to your vacation rental destination (flight changes do not qualify).
  3. Border of country of destination, or border of country of departure is closed due to Covid-19.

Please note: due to the unprecedented volume of travel disruptions, refunds may take from 15 to 30 days to be applied to your account as they are processed through the banking system.

Turks and Caicos Travel Requirements

***Please note, the below information is subject to change, please visit the tourism page for your destination to see the most up to date information.

In order to enter the Turks and Caicos Islands, travelers must comply with the TCI Assured program. By providing uploaded the required documents, each traveler will receive a TCI Assured sticker that is required to board the departing flight to TCI.

1. A negative COVID-19 PCR test result. The test must be taken within 5 days of travel for all members traveling over the age of 10.
2. Medical/ Travel insurance that covers medevac and medical care on island. Elite offers a policy through Generali Travel Insurance. Each policy covers up to 10 guests. Elite will provide a link to purchase this prior to your stay.

a. If someone in your party contracts COVID-19 and prevents your party from traveling, your refund will be processed by the Insurance company of your choice

3. Completed a health screening questionnaire
4. All persons should certify that they have read the privacy policy document.

Proof of all of the aforementioned should be uploaded to the TCI Assured which will be available on the Tourist Board’s website. Opens 5 days prior to your stay. For more information or to apply for your TCI sticker click here: https://travelauthorisation.turksandcaicostourism.com/public

Once uploaded, the documents will be verified and a TCI Assured sticker will be issued to the traveler.

To clarify , the only Covid-19 tests which currently qualify for entry into TCI require the following:

• The test must be a molecular assay type , PCR Covid 19 test
• The test itself has to be FDA, EUA approved – the lab in which the test is administered will be able to confirm this
• The types of test that will be accepted are PCR, RT-PCR, RT-qPCR , so only test results with those abbreviations will be accepted
• The sample type can only be nasopharyngeal or oropharyngeal – any test sample referred to simply as “nasal” or “saliva” will be rejected . Abbreviations for the accepted sample types are NPS, NASOP, OPS
• The test results must show the travelers information, the date the sample was collected and tested, and the sample type

Any of the following test types and results will be rejected :

• Sample type Nasal or Saliva
• Rapid tests
• Antibody tests
• Antigen Tests
• Home test kits

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Available Testing Information

Please note while we offer the below advice on this matter, guests are directly responsible to book their own appointments, and should do so well in advance to ensure availability.

For further questions, and to ensure the below information is valid at your time of booking, please contact your chosen testing facility directly:

Accu Diagnostics

• Offers PCR Tests only – cost is up to $185 USD per person – They process the tests in house and currently have a 24 hour turnaround
• Appointments can be made by email : accudiagnostics@tciway.tc Would suggest making appointment at least 2-3 days in advance if not earlier
• Contact #s: 649-946-8308 and 649-231-1184
• For anyone who wishes to visit the facility for their test , they are located in the Graceway IGA Plaza
• An outcall service is provided where they will come to the villa to take the samples. Outcall fee: Up to 5 persons $125 USD, 6-10 persons $200, Over 10 people is an additional $30 per person
• Payment by cash or credit card only
• International Insurance not accepted

Grace Bay Medical Centre

• Offers PCR Tests only – Cost is up to $215 USD per person
• Their samples are sent off to a lab for Miami to process. Turnaround time is generally 2 business days
• All samples need to be collected before 10am in order to be sent to the lab the same day. As a result of that all appointments for tests at the clinic are scheduled at 8.30am and a line is formed.
• Located in Grace Bay, not far from Graceway Gourmet store
• An outcall service is also offered, where they come to the villa to take the sample The cost is a flat $300 per location
• Appointments need to be made at least 2 days in advance, by telephone: 649-941-5252

There are now 3 options for in-villa testing: Grace Bay Medical , Omni Care Medical and Caroline Medical Clinic:

Grace Bay Medical

Located in Neptune Court , Grace Bay
Offers both PCR and Rapid Antigen testing
Appointments should be made well in advance , by email to : info@gracebaymedical.com
Contact phone number : 649-941-5252

Omni Care Medical Center

Located Downtown in Town Center Mall, offers both PCR and Rapid Antigen testing
To book either type of Covid test , each person has to register on their patient portal online here: https://www.omnicaremed.com/
Contact phone number : 649-941-5050 and 649-344-6789

Carolina Medical Clinic

Located Downtown in Town Centre Mall
Offers both PCR and Rapid Antigen testing
Call the clinic to book appointment
Contact phone number : 649-946-4367


Mexico Travel Requirements

***Please note, the below information is subject to change, please visit the tourism page for your destination to see the most up to date information. Also note while we offer the below advice on this matter, guests are directly responsible to book their own appointments, and should do so well in advance to ensure availability.

Cabo
Available Tests:

• PCR Test – costs up to $230 USD – result given in 24 hours
• Antigen Test – costs up to $50 USD – result given in 1 hour (not accepted by Canada)
• Kiosks will also be available in tourist areas – cost up to $50 USD – result given in an hour
https://www.visitloscabos.travel/covid-19/covid-test/

Punta Mita
Available Tests:

• Rapid Anitbody Test – approximately $45 USD – results in 15 minutes
• PCR – approximately $186 USD with results in 12 to 24 hours
• Home Service – approximately $125 USD

Paris Travel Requirements

***Please note, the below information is subject to change, please visit the tourism page for your destination to see the most up to date information.

Travel to Paris for US citizens is currently prohibited by the government of Paris. There is not a defined end date for this policy. For more information please visit: https://fr.usembassy.gov/covid-19-information/

Temporary 30 Day Cancellation Policy:

We understand that travel is uncertain right now, so in order to provide more flexibility we have extended a 30 Day Cancellation Policy.

Cancellations will now be accepted if cancelled prior to 30 days before the arrival date. If within the 30 days and travel is still restricted by the country, we will also provide flexibility for our owners to reschedule without penalty.